Our Transparent Booking Policy

1. Scope of Service
1.1. We provide mobile PAT (Portable Appliance Testing) services at your premises.
1.2. It is your responsibility to ensure we have safe access to all areas and equipment that require testing.
1.3. Our service includes visual inspection, testing with calibrated equipment, and labelling of appliances that pass, in line with current IET Code of Practice.

 

2. Booking Requirements
2.1. Bookings are confirmed only once you receive a written confirmation email from us.
2.2. You must provide accurate site details, access instructions, and any special requirements at the time of booking.

 

3. Access, Parking and Site Conditions
3.1. You must ensure safe and reasonable access to the premises at the agreed time.
3.2. If our engineer cannot gain access, or the site is unsafe to work in (e.g. no lighting, blocked access, unsafe environment), we may treat this as a late cancellation (see Section 5).

 

4. Customer Responsibilities
4.1. You are responsible for ensuring that:

• All appliances to be tested are available, unplugged where possible, and accessible.

• Any critical equipment (e.g. servers, tills, medical devices) is identified in advance so we can agree how and when to test it.
  4.2. We are not responsible for delays or incomplete testing caused by appliances not being available or accessible.

 

5. Cancellations and Rescheduling
5.1. You may cancel or reschedule a booking free of charge up to 48 hours before the scheduled start time.
5.2. Cancellations or reschedules made within 48 hours of the booking may be charged a 100% cancellation fee.
5.3. If we arrive on site and cannot gain access, or the work cannot proceed due to your actions or omissions, we may charge up to 100% of the booking.
5.4. We reserve the right to cancel or reschedule due to engineer illness, vehicle breakdown, severe weather, or other events beyond our control. In such cases, we will offer the earliest available alternative date.

 

6. Pricing, Payment and Additional Items
6.1. Prices are based on the package or rate agreed at the time of booking (e.g. fixed package or price per item).
6.2. If the actual number of items is higher than originally quoted, we may:

• Charge for additional items at our standard £5 per‑item rate, and/or

• Extend the visit time if our schedule allows, or arrange a follow‑up visit.
  6.3. Unless otherwise agreed in writing, payment terms are payment in full at booking, and payment by card at the end of the booking for any additional appliances not covered by the package, or, outside the scope of what was agreed.
  6.4. We reserve the right to charge interest or late payment fees on overdue invoices in line with applicable law.

 

7. Testing Limitations and Failed Items
7.1. We will not test equipment that is visibly unsafe, damaged, or presents an immediate risk (e.g. exposed live parts, severe cable damage).
7.2. Any items that fail testing will be clearly labelled and recorded in your report.
7.3. It is your responsibility to remove failed items from service and arrange repair or replacement.

 

8. Reports and Certificates
8.1. You will receive a digital PAT testing report and/or certificate after completion of the work.
8.2. Reports are based on the condition of equipment at the time of testing and do not guarantee future performance or safety.

 

9. Liability
9.1. We will exercise reasonable skill and care in providing our services.
9.2. We are not liable for:

• Losses arising from your continued use of failed or unsafe equipment.

• Business interruption caused by equipment being switched off for testing, where this has been agreed or is necessary for safety.
  9.3. Our total liability for any claim arising from our services is limited to the amount paid for the relevant booking, except where liability cannot be limited by law.

 

10. Health and Safety
10.1. Our engineers will follow relevant health and safety procedures while on your premises.
10.2. We may refuse to work or stop work if we consider the environment unsafe.

 

11. Data Protection
11.1. We will handle your personal and business data in line with our Privacy Policy.
11.2. Booking and report information may be stored electronically for record‑keeping and compliance purposes.

 

12. Changes to this Policy
12.1. We may update this Booking Policy from time to time. The version in force at the time of your booking will apply to that booking.

Please make sure all devices for test are available at the time of the booking.